As a new patient you will meet with our Patient Account Representatives and complete a patient information form and verify your insurance information. Please bring your insurance identification card(s) with you. A photocopy will be placed in your billing file. If you are covered by more than one insurance company, please let us know which company is the primary carrier. This will help to avoid any delays in receiving benefits. If there is any change in your health coverage, please contact the office to update your records.
We participate with most major insurance companies and will submit claims to your carrier on your behalf. Medicaid patients are welcome. We also accept Medicare assignment — however, you will be responsible for the deductible and your 20% co-payment for Medicare’s allowed charges for physician care and laboratory tests. If you belong to an HMO or PPO plan, please verify that our physicians are in the plan before your treatment begins. Also, please inform our office if pre-certification is necessary with your plan.
Some insurance companies require you to use a specific laboratory or to obtain referrals or pre-authorization for office visits, hospital admissions, and treatment. It is your responsibility to obtain the initial referral and bring this with you on the first day of your first visit. If you need assistance with your insurance requirements, our staff will make every effort to help you.
Please call our Patient Accounts Representative if you have questions or need assistance in coordinating and filing claims with your insurance company. Please be assured that your confidentiality will be respected at all times.
For help with billing questions, please call Patient Accounts at (804) 287-1030.